1. 
   ONLINE STORE TERMS OF SALE

   
   1. The products offered for sale are published by Moeklikk OÜ (Registry code: 12661758) in the e-shop Ostuklikk at www.ostuklikk.ee; a brief description and price of the product are added to the products.

   2. The postage fee is added to the sales price according to the selected service provider.

   3. The goods will be delivered to the customer after payment is received and according to the selected delivery method.

   4. You can order the goods through the e-shop.

   5. We ship products Mon-Fri.

   6. The product price includes VAT.
   
   Validity of the sales contract, product and price information

2. Terms of sale apply when purchasing goods from the Online Store.

3. The prices of the products sold in the online store are indicated next to the products. The price includes a fee for delivering the goods. All prices of goods sold in the online store are in euros.

4. The fee for the delivery of the goods depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when completing the order.

5. Information about the product is provided in the Webshop directly next to the product.

How to make a purchase in our online store? 

• select the product or products you want to buy

• add them to cart

• click the shopping cart link in the top right corner to continue

• make sure that the products and quantities in the shopping cart are exactly what you wanted

• if you are convinced that everything is correct, click on the link "I agree to the general and purchase conditions" and then "buy products"

• on the next page, enter the data in whose name the invoice will be issued later

• make sure that the entered data is correct and press the "confirm order" button

• Then pay for the order at the bank.

Payment in our Online Store!/Terms of payment! 

• • Estonian bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele

• • Estonian pay later solutions: Inbank pay next month, Inbank split into parts, Inbank installment payment

• • Kniks gift card

• • Visa/Mastercard card payments, Apple Pay

• • Finnish bank payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki

• • Latvian bank payments: Swedbank, SEB, Citadele and Luminor

• • Lithuanian bank payments: Swedbank, SEB, Citadele, Šiauliu and Luminor

• • Lithuania pay later solutions: Mokilizingas, Moki3

NB! When paying with a bank link, be sure to press the "Back to merchant" button on the bank's page.

Payments are mediated by Maksekskus AS. Payment is made outside the Webshop in a secure environment - when paying with a bank link, in the secure environment of the respective bank, and in the secure environment of Maksekeskus AS when paying with a credit card.The seller does not have access to the customer's bank and credit card data. The contract enters into force from the receipt of the amount to be paid to the current account of the Webshop.

The owner of the online store is the responsible processor of personal data and forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.

If the ordered goods cannot be delivered due to the end of the goods or for some other reason, the buyer will be informed of this as soon as possible and the money paid (including the costs of delivering the goods) will be returned immediately, but no later than within 14 days of sending the notice.

Delivery terms:
Items are sent to the following countries: Estonia, Latvia and Lithuania!

We send products by DPD

By choosing a parcel machine as the delivery method, the Product will arrive at the parcel machine selected by the Customer within 1-5/7-21 working days (follow the detailed information in the product description) from the sending of the order confirmation to the Customer's e-mail address.
The shipping costs of the goods are borne by the buyer and corresponding price information is displayed next to the shipping method.

The Customer will be notified of the product's arrival at the parcel machine with an SMS message containing the door code, the location of the parcel machine and the end of the storage period. The product is stored in the parcel machine for 7 calendar days. After the end of the specified term, the Product will be returned to the E-shop.

Delivery:

All our products are shipped out of our warehouse after payment for the product. The postage must be paid regardless of the size of the machine's cabinet, 3 euros.

Postage is paid either to the machine or to the courier as chosen by the Customer.

In exceptional cases, you have the right to deliver the goods within 45 calendar days.

Return conditions:

1.  The goods can be returned or exchanged within 14 days by reporting the return request to the email address info@ostuklikk.ee or by calling 58398911. Please keep the original packaging of the goods.                                                                                  

             In case of deterioration of the item to be returned according to Section 562(4) of the Tax Code, the consumer is responsible for the decrease in value due to the use of the item. The consumer is responsible for the decrease in value if he has used the thing in a way other than what is necessary to make sure of the nature, properties and functioning of the thing. In order to make sure of the nature, characteristics and functioning of the thing, the consumer should handle and use the thing only as he would normally be allowed to do in the store. 

1. Defective goods will be refunded no later than 14 days after the delivery of the product to Moeklikk OÜ.

2. According to the return conditions, the consumer will be refunded for the returned goods. At this point, we would like to draw your attention to the fact that according to Section 561(1) of the Tax Code, the entrepreneur will return all fees received from the consumer based on the contract, including the costs of delivering the item borne by the consumer. Even if it is not clearly stated in the terms of the contract, the law must be adhered to and the delivery costs must be returned to consumers in addition to the price of the goods.

3. If the customer wants to return the goods without a good reason, i.e. the product has no defect and simply changed his mind, then the buyer has to bear the postage.

4. The two-week return period only applies to items purchased using a communication device.The legal withdrawal period does not apply to products bought in stores if the product is free of defects.

   
   The online store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to an error.

Direct marketing and processing of personal data

The online store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The online store transmits personal data to companies providing transport services in order to deliver goods.

The online store sends newsletters and offers to the buyer's e-mail address only if the buyer has expressed his wish to do so by entering an e-mail address on the website and has indicated his wish to receive direct mail notifications.

The buyer can opt-out of e-mail offers and newsletters at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.

Returning non-compliant products :

-According to the Law of Obligations Act, the customer has the right to submit a claim within two years from the receipt of the goods, in the case of a defect occurring within the first six months, it is assumed that it was present at the time of purchase, and the nature of the defect must be determined by the seller.

- If the defect is of a technological nature, the customer may demand repair or replacement of the product upon the first occurrence of the defect. If the same defect occurs a second time, the consumer has the right to demand a refund.

- In the event of an unexpected defect, the customer must send a corresponding message to the Ostuklik e-mail as soon as possible within 2 months after the defect has appeared.

In the case of not reporting a defect that occurred within the specified deadline without a valid reason, the customer does not have the right to demand repair or replacement of the product from Moeklikk OÜ. The message to be sent must contain a copy of the order, the customer's name and contact details, the date of the complaint, the claim to Moeklikk OÜ and, if possible, photos.

-Moeklikk OÜ is not responsible for: deterioration/damage of the product due to the customer's fault; for a defect that has arisen as a result of improper use of the product; for the natural physical wear and tear of the product under normal use.

A written or reproducible form (e.g. e-mail) in a complaint must state:

1) name and contact details of the consumer;

2) date of submission of complaint;

3) lack of goods or services;

4) claim to the entrepreneur;

5) a document certifying the execution of the transaction must be referred to or a copy of it must be attached to the complaint.

The consumer can rely on the legal remedies provided by law in the event that the object of the contract does not comply with the contract terms.

A standard withdrawal application form is available on the website below

https://www.riigiteataja.ee/aktilisa/1030/1201/4001/JM_m41_lisa1.pdf

According to § 101 of the Civil Code, the client has the right to rely on legal remedies.

Disagreements and disputes arising from the fulfillment of these conditions shall be resolved by the parties primarily through negotiations.To do this, the Client must submit a complaint by e-mail at info@ostuklikk.ee. Kui disputes arising from the contract cannot be resolved by negotiations between the parties, both the Client and Moeklikk OÜ have the right to go to court to protect their rights.

The consumer has the opportunity to turn to an out-of-court complaint and dispute resolution body, which is the Consumer Disputes Committee operating at the Consumer Protection Board. 

Application conditions:

The competence of the commission is to resolve disputes arising from the contract concluded between the consumer and the entrepreneur, which the parties have not been able to resolve by agreement. Review of the complaint by the commission is free of charge for the parties. 

E-mail of the Consumer Disputes Commission: avaldus@komisjon.ee

Phone number of the Consumer Disputes Commission: 620 1920

The procedural rules of the Dispute Resolution Unit of the Consumer Protection Board can be found on the website:

(https://komisjon.ee/et/avalduse-esitamine). 

General conditions

To rent a motorhome, the renter presents a valid driver's license and an identity document (ID card or passport). To rent a camper van, the renter must be at least 21 years old and have at least 3 years of driving experience in category B. If you want to rent the vehicle in the name of the company, the contract must be signed by a member of the board or a person authorized to do so by presenting the rental company with a relevant and appropriate power of attorney along with documents proving the validity of the power of attorney (power of attorney, letter of guarantee, copy of the B card of the business register). Also, in such a case, in addition to the rental agreement, a guarantee agreement must be signed, with which the user of the vehicle guarantees the obligations assumed by the company. Upon receipt of the vehicle, we recommend that you inspect it carefully and fix any damages and deficiencies discovered upon receipt of the vehicle (including scratches, missing or broken equipment, etc.), otherwise you may remain responsible for damages/deficiencies that the vehicle already had before it was put into your use. The Lessor is not directly or indirectly responsible for damages that the Renter may incur due to a technical failure of the motorhome and if the trip is interrupted or delayed due to the above. When returning the motorhome with an incomplete tank, a charge for each liter of missing fuel according to the current price list of Circle K and a charge for refueling of EUR 42 (includes VAT) will be added to the rental fee. The lessor has the right to deduct the given amounts from the deposit. Damage caused by improperly filled fuel is compensated by the renter. % of the total cost of the rental period, minimum 300 EUR. In order to confirm the reservation, the reservation fee is considered to have been received on Moeklikk OÜ's current account, and it must be paid within 3 days from the receipt of a written confirmation from the lessor or a relevant invoice regarding the confirmation of the reservation. When booking in the high season (in the period from 01.06 to 31.08), making a reservation less than 30 days before the start of the rental period, the tenant pays a reservation fee of 50% of the rental price. the start of the rental period, and only if the lessor can offer alternative options and the alternative reservation corresponds to the original reservation in total.The booking fee is non-refundable, but is included in the rental fee. If the customer cancels the reservation, the customer is responsible for the amount of the reservation fee, and the reservation fee is not returned.

The motorhome renter pays a deposit of 1000 for meeting the requirements of the contract, which is returned to the renter upon termination of the contract and if there are no requirements.

The rest of the rental fee and the deposit are paid before the rental period. beginning according to the terms agreed in the lease agreement. The final settlement takes place after the vehicle is returned to the lessor. The rental fee can be paid both by bank transfer and in cash.

The rental price includes the cost of oil, maintenance, mandatory traffic insurance and full comprehensive insurance. The rental price does not include the cost of fuel.



Insurances, third-party liability
Motorhome rental prices include comprehensive insurance (accident, vandalism) with the lessee's own responsibility 500 EUR and theft insurance with the lessee's own responsibility 15% of the cost of the vehicle (the value of the vehicle is given in the rental agreement). Tires and rims of the vehicles are not insured, and the renter bears full material responsibility for both tires and rims. In case of theft or theft of the camper van, the renter is obliged to provide the car keys and vehicle registration certificate. The theft or theft must be registered by the lessee at the police station next to the place where the theft or theft took place. In the event of a traffic accident, the renter is obliged to definitely report it to the police and take a written certificate of the occurrence of the accident with an explanation of the circumstances for insurance purposes. The rental company must also be contacted immediately (contact details can be found in the rental agreement). The procedural cost of liquidating rental damages is 50 EUR.

All claims from third parties caused by the lessee and/or the users of the mobile home during the rental period (for example, violations of traffic rules, parking fines, late payment decisions, moving the car, etc.) belong to the full responsibility of the lessee and/or the users of the car. to compensation also afterwards. The processing fee for traffic fines is 10 EUR.



Handing over and returning the vehicle, rental period
The rental period begins with the agreed rental period on the first rental day, the motorhome is handed over to the customer between 14:00 and 17:00 (an individual handover time is agreed with the customer) and ends on the last day of the rental period no later than 11:00, unless otherwise agreed between the parties. The Vehicle must be returned at the time and place specified in the Agreement and in the same condition as the Vehicle was handed over to the Renter. The rental agreement is considered terminated when the Vehicle has been returned or when the Renter has received confirmation of the return of the Vehicle, at the place previously agreed upon in the Agreement. When handing over and returning the vehicle, the Parties sign the act of handing over and returning the vehicle. After returning the Vehicle, the Lessor has the right to appeal to the Lessee with a claim within a reasonable period, if hidden defects have been caused to it during the use of the vehicle, which cannot be detected during the initial visual inspection of the vehicle upon return. by returning it to the Lessor, a late fine is applied according to the late time rate: 15 min to 1 hour - 45 EUR; 1-2 hours – 100 EUR; more than 2 hours - double the rental day's fee for each day that exceeds the Rental Period.

The motorhome is returned by the Renter to the Lessor with the interiors carefully cleaned, the waste water tank and toilet cartridge emptied, similar to what the car was at the time of rental.In the event that the vehicle is returned without cleaning and this has not been previously agreed upon between the Renter and the Lessor, the Lessor has the right to demand a contractual penalty. When ordering in advance, the price of cleaning the camper's interior is 100 EUR. The price of emptying and cleaning waste water tanks and toilet cassettes is 40 EUR. Pets may not be transported in the car without prior agreement. Smoking in the motorhome is strictly prohibited. In case of violation of the requirement, the Lessor has the right to demand a fine of 500 EUR. The Lessor has the right to withhold the above-mentioned amounts from the deposit.

When returning the mobile home, outdoor washing is included in the rental price of the vehicle and is carried out by the Lessor at his own expense.

When returning the vehicle, the Lessor and the Lessee carry out the inspection of the car together. Defects that were not present at the time of rental and that cannot be considered normal wear and tear shall be compensated by the Renter based on the price list of the car dealership. During the high season (01.05 to 30.09 and during school holidays) the minimum rental period is 5 days.

Handing over the vehicle to the renter or returning it by the renter outside normal working hours, on Sundays or public holidays is only possible with prior agreement, and in this case 50 EUR will be added to the rental fee (payment in cash on the spot).



Equipment
During the winter season, camper vans are equipped with winter tires. All our mobile homes are equipped with GPS devices that allow the Lessor to monitor the intended use of the vehicle. According to the agreement of the parties, the Lessor provides additional equipment for the use of the Lessee, the exact list of which is fixed in the lease agreement. > Every signed contract is binding - even if the Tenant has not read it or understood it. We always recommend that you carefully read the terms and conditions before signing the contract and, if necessary, clarify them. Later claims will not be satisfied or will be resolved in court. outside the European Union (except Norway, Switzerland, Lichtenstein, Andorra). The corresponding wish to be coordinated in writing with the rental company at least 14 days before the start of the rental period.

More detailed conditions are given in the rental agreement concluded between the Lessor and the Lessee.